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(3) This policy does not apply to: (4) This Policy will commence on 1 July 2016. (5) Clinic: All clinics operated by or on behalf of Victoria University, in any health, allied health, or social assistance field or fields, which provide clinical services (excluding beauty services and therapeutic services such as massage). (6) VU operates Clinics for the following related purposes: (7) All Clinics will comply with any applicable federal, state and University regulations, legislation, rules and policies, in addition to any code of conduct established by relevant professional bodies. (8) The Directors of Clinics will report annually to the Academic Board on the operations of all clinics. (9) The University will provide all Clinics with appropriate insurance coverage. (10) Each Clinic will operate within a current business plan. The business plan will set goals in line with the VU Strategic Plan. (11) All Clinics will maintain records of their activities, including records of client care, in accordance with: (12) VU acknowledges and supports the rights of all clients as established under the Australian Charter of Healthcare Rights in Victoria. (13) Clinics will ensure that they actively listen to clients, both in the establishment of their relevant medical history and in hearing and acting upon client expressions of preferences, concerns, and goals for treatment. (14) Consent: VU will ensure that clients (or their authorised representatives) have enough information and time to consider their options and provide informed consent to any treatments proposed. (15) Participation: Client participation is a key feature of Clinics. (16) Privacy: Clients' privacy will be maintained at all times, in accordance with VU's Privacy Policy and associated procedures. (17) Feedback and comments: VU will make available a range of accessible, transparent mechanisms for clients, carers and the public to provide comments and feedback on all aspects of the clinics' operations. (18) All health, allied health and social assistance practitioners and students practising at Clinics will operate strictly within the scope of practice of the discipline in which they are working and, where appropriate, will also be registered at the appropriate level with the relevant professional body. (19) All students and practitioners have a professional and ethical obligation to protect and promote public health and safe healthcare, and to behave in a professional manner at all times. (20) All health, allied health and social assistance practitioners and students practising at Clinics are expected to abide by the applicable Clinic Code of Conduct and any relevant discipline codes of practice. In particular, it is expected that staff and students will: (21) VU Clinics are learning and teaching environments, supporting the practical education of future healthcare and related practitioners. (22) Clinics are a key part of the educational experience offered to VU students in health and allied health disciplines and social assistance. As such, disciplines that utilise the practical experience opportunities offered at Clinics will: (23) All VU and Clinic staff, academic and professional, are expected to behave in accordance with all VU policies and all relevant legislation while working at the Clinic and engaging with its students and clients. (24) Staff and supervisors are expected to provide adequate guidance to students, and act in the best interests of the client. (25) All students are expected to behave in accordance with all VU policies and relevant legislation while working at the Clinic, and engaging with its staff and clients. (26) Students are expected to interact cooperatively/inclusively with one another in the best interests of the client, and also respect and accommodate other disciplines'/students' professional opinions. (27) Clients, their carers and members of the public interacting with Clinics are expected to behave appropriately. In particular: (28) All VU clinics reserve the right to refuse further treatment to any individual who has previously exhibited aggressive or abusive behaviours towards staff, students, other clients, carers or members of the public. (29) Students wishing to lodge a complaint regarding the behaviour of staff or other students, or the educational aspects of the clinical program may do so using the Student Complaints Policy. (30) Staff wishing to lodge a complaint against another staff member may do so using the Staff Complaints Resolution Policy. (31) Students or staff are also able to lodge a complaint under VU's Discrimination and Harassment Prevention and Management Policy, and Bullying Prevention and Management Policy, where applicable. (32) Complaints by members of the public about the University, its staff, its students or third parties providing services on behalf of the University may lodge a complaint under the Public Complaints Policy. (33) Complaints by current or prospective clients, or members of the public, about any aspect of the service delivery provided at Clinics may be lodged under the particular Clinic's complaints guidelines. (35) Privacy Policy and Procedure (37) Research Policies (38) Biosafety Policy (39) Discrimination and Harassment Prevention and Management Policy (40) Bullying Prevention and Management Policy (41) Student Complaints Policy (42) Staff Complaints Resolution Policy (43) Public Complaints Handling Policy and Procedure (44) Individual Clinics may develop guidelines under this policy which are relevant to their particular Clinic.Clinical Care Policy
Section 1 - Purpose / Objectives
Top of PageSection 2 - Scope / Application
Top of PageSection 3 - Commencement
Section 4 - Definitions
Section 5 - Policy Statement
Part A - Governance
Part B - Client Care
Client Rights and Engagement
Part C - Professional Practice
Scope of Practice
Professional Behaviour
Part D - Learning and Teaching in Clinics
Part E - Behaviour Management at VU Clinics
Behaviour of staff
Behaviour of students
Behaviour of clients, carers and members of the public
Complaints
Complaints by students or staff
Complaints by clients, carers or members of the public
Section 6 - Procedures
Top of PageSection 7 - References
VU Policies
Section 8 - Guidelines