FAQ

FAQ

General
( Top )Who do I contact if I have queries regarding a Policy or Procedures content?

Each Policy and Procedure has an Enquiries Contact listed in the ‘Status and Details’ tab which appears above the document.

( Top )Who do I contact for further assistance in Policy and Procedure development?

For assistance using the VU Policy Library please contact –

Vishal Khanna
Policy and Compliance Officer
9919 4414
Caroline Courtney
Policy and Compliance Officer
9919 4406
Margaret Micallef
Senior Administrative Officer
9919 5073
Michelle MacDonald
Manager, Policy and Compliance Services
9919 4774
( Top )Where do I get a WORD version of a current Policy or Procedure?

The following steps will help you to create a WORD version of a Policy or Procedure, so you can edit, review, or make notes.

  1. Open the relevant Policy/Procedure in the Policy Library.
  2. Select “Print” – which is situated far right on the light blue bar.
  3. Select “Print to Portable Document Format” – located in a green bordered box at the bottom of the screen.  This will create a pdf copy of the policy/procedure.

At this stage, depending on your software version, you may need to save the pdf to your computer before Step 4.

  1. In the pdf copy select “File”, then “Save As”, then select “Save as type” “Word Document (*docx)” – you will then have your word copy ready to save to your drive.
( Top )What does the 'review date' mean?

Policies at VU are scheduled for review every three years, if not earlier. The 'review date' listed in the 'Status and Details' tab is the date from which a review is scheduled to be commenced.

Student Support
( Top )What behavioural policies apply to my life as a student at VU?

As a student of VU, you are protected by, and expected to behave in accordance with, several key policies that relate to the behaviour of others and yourself. 

Please refer to the Behaviour section on the Student Policies and Procedures page.

( Top )What do I do if I want to make a complaint?

You refer to the Student Complaints Policy here.

Policy Development and Consultation at VU
( Top )How is Policy and related documentation structured at VU?

At VU we operate a document hierarchy which looks like this:

VU Act
Governance, Academic and Student Affairs Statute
Regulations
Policies
Procedures
Guidelines
Work Rules and Instructions
FAQs and Informational Material

As is the case in many documentation hierarchies, higher-level documents override lower-level ones. In the unlikely event of any inconsistency, the position expressed in the higher-level document will apply.

( Top )How are Policies developed and approved at VU?

Policy development at VU is governed by the Policy Development Policy, which provides direction on:

  • How policies are developed;
  • Who is responsible for endorsing and approving policies of differing types; and
  • How policies are amended, edited or disestablished.
( Top )How are Policies categorised at VU?

VU policies are categorised into three types:

  1.  Academic Policies, which covers policies about learning and teaching, some aspects of student administration, research, and academic employment.
     
  2. Governance Policies, which covers policies about the good governance of the University, including matters such as Delegations of Authority, Risk, Compliance, the operation of Council and Academic Board, Fraud prevention, Quality, Strategy and Planning, Protected Disclosures, and the handling of Gifts.
     
  3. Operational Policies, which covers policies about the general management of the University, its assets, and its community. (This includes Finance, Procurement, IT, Facilities, OHS, HR / Staff Management, and some aspects of student administration).
( Top )Where can I find Policies and Procedures which are available for consultation?

Policies and Procedures which are available for consultation can be found on the Bulletin Board. The Bulletin Board allows you to review documents and provide feedback online which will be forwarded to the document author for consideration in the consultation process.

( Top )What is the difference between an Accountable Officer and Responsible Officer.
  • Accountable Officer – accountable for content, compliance and adherence. The Accountable Officer is a senior member of staff, preferably a member of the Senior Executive Group.
  • Responsible Officer – responsible for operational implementation of policy and procedures.
( Top )How do you determine what definitions appear in the Glossary?

All definitions of a general nature will be inserted in the Glossary. The word will appear under the ‘Definitions’ section of the policy or procedure and its meaning will appear in the Glossary. The definition will be easily accessible via a ‘float-over’ function with the computer mouse, as well as accessible via the Glossary.

Acronyms are not listed in the Glossary and can be accommodated in the body of the document.

( Top )I need to draft a Policy or Procedure, where do I find the VU Policy and Procedure Templates?

VU Policy and Procedure templates can be found at – http://intranet.vu.edu.au/Policy/templates.asp.

There is no required Guideline template.  Accountable Officers can decide what is appropriate for their areas.