Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and, on the right, a brief summary of changes between this and the previous version.
 

Student Complaints Resolution Policy

Status Historic
Effective Date 21st May 2015
Review Date 21st January 2018
Approval Authority Vice-Chancellor
Approval Date 20th May 2015
Expiry Date 22nd May 2018
Responsible Officer Adeyemi Adeniyi
Manager, Integrity Office
+61 3 99194893
Enquiries Contact Adeyemi Adeniyi
Manager, Integrity Office
+61 3 99194893

Summary of Changes from Previous Version

Admin changes to Clauses (3) and (7) to satisfy requirements of the ASQA re-registration process published on 20 May 2015.


12/4/17 additional documents added to “supporting documents and information’ section – (Higher Education Support Act 2003, Standards for Registered Training Organisations 2015, National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 and Higher Education Support Act 2003).


19/9/17 Link to National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students in Clause (15) updated to reflect 2017 version (previously was 2007).