Status and Details

Student Complaints Resolution Procedure

Status	Historic
Effective Date	1st October 2014
Review Date	1st June 2017
Approval Authority	Vice-Chancellor
Approval Date	29th September 2014
Expiry Date	20th May 2015
Responsible Officer	Anne Siegers Chief Risk Officer anne.siegers@vu.edu.au
Enquiries Contact	April Vocale Student Complaints and Integrity Manager april.vocale@vu.edu.au

Summary of Changes from Previous Version

This Procedure will come into force on 1 October 2014 to support the new

Student Complaints Resolution Policy model.