Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and, on the right, a brief summary of changes between this and the previous version.
 

Student Complaints Procedure

Status Current
Effective Date 28th April 2022
Review Date 28th April 2025
Approval Authority Academic Board
Approval Date 6th April 2022
Expiry Date Not Applicable
Responsible Officer Katrina Galanos
Senior Manager, Integrity & Safer Community
+61 3 99195103
Accountable Officer John Lambrick
Head of Legal Services
+61 3 99195280
Enquiries Contact Katrina Galanos
Senior Manager, Integrity & Safer Community
+61 3 99195103

Summary of Changes from Previous Version

The Policy and Procedure have been redeveloped with a focus on strengthening and simplifying complaints processes and mechanisms for students, staff who will deal with complaints, and University governance bodies; and improving the overall framework within which complaints are managed.

Key changes include:
• Replacement of the existing complaint stages system with a new four-stage model, which includes the introduction of a Review step;
• Clarification and enhancement of the role and conduct of investigations, and the roles of the Integrity Office and the Senior Manager, Integrity and Safer Community; and
• Clarification and tabulation of the different types of complaints, responsibilities, available resolutions, and decision-makers.


Clauses Amended:Procedure: All