Status and Details

Status and Details

 

Public Complaints Policy

Status Historic
Effective Date 9th June 2015
Review Date 9th February 2018
Approval Authority Vice-Chancellor
Approval Date 3rd June 2015
Expiry Date 22nd May 2018
Responsible Officer Diana Ortisi
Chief Financial Officer
+61 3 9919 5210
Enquiries Contact Anne Siegers
Chief Risk Officer
anne.siegers@vu.edu.au

Summary of Changes from Previous Version

This Policy provides for the fair and prompt handling of complaints by members of the public about any aspect of the University, its staff, students or operations.

25/8/17 Clause (24) b. – ‘Privacy Commissioner’ amended to ‘Victorian Information Commissioner’ as advised by Compliance. (Background – from 1 September 2017, the Office of the Commissioner for Privacy and Data Protection (CPDP) and the Office of the Freedom of Information Commissioner will be combined, creating the new Office of the Victorian Information Commissioner (OVIC)).