Status and Details
This Policy provides for the fair and prompt handling of complaints by members of the public about any aspect of the University, its staff, students or operations.Public Complaints Policy
Status
Historic
Effective Date
9th June 2015
Review Date
9th February 2018
Approval Authority
Vice-Chancellor
Approval Date
3rd June 2015
Expiry Date
22nd May 2018
Responsible Officer
Diana Ortisi
Chief Financial Officer
+61 3 9919 5210
Enquiries Contact
April Vocale
Student Complaints and Integrity Manager
april.vocale@vu.edu.au
Summary of Changes from Previous Version
25/8/17 Clause (24) b. – ‘Privacy Commissioner’ amended to ‘Victorian Information Commissioner’ as advised by Compliance. (Background – from 1 September 2017, the Office of the Commissioner for Privacy and Data Protection (CPDP) and the Office of the Freedom of Information Commissioner will be combined, creating the new Office of the Victorian Information Commissioner (OVIC)).