Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and, on the right, a brief summary of changes between this and the previous version.

Public Complaints Policy

Status Historic
Effective Date 9th June 2015
Review Date 9th February 2018
Approval Authority Vice-Chancellor
Approval Date 3rd June 2015
Expiry Date 22nd May 2018
Responsible Officer Lucy Franzmann
Chief Financial Officer
Enquiries Contact Kriss Guidotti
Senior Coordinator, Safer Community

Summary of Changes from Previous Version

This Policy provides for the fair and prompt handling of complaints by members of the public about any aspect of the University, its staff, students or operations.

25/8/17 Clause (24) b. – ‘Privacy Commissioner’ amended to ‘Victorian Information Commissioner’ as advised by Compliance. (Background – from 1 September 2017, the Office of the Commissioner for Privacy and Data Protection (CPDP) and the Office of the Freedom of Information Commissioner will be combined, creating the new Office of the Victorian Information Commissioner (OVIC)).