Status and Details
Complaints Procedure (Student and Public)
Status
Current
Effective Date
19th December 2025
Review Date
19th December 2028
Approval Authority
Vice-Chancellor
Approval Date
19th December 2025
Expiry Date
Not Applicable
Responsible Officer
April Vocale
Student Complaints and Integrity Manager
april.vocale@vu.edu.au
Accountable Officer
Anne Siegers
Chief Risk Officer
anne.siegers@vu.edu.au
Enquiries Contact
April Vocale
Student Complaints and Integrity Manager
april.vocale@vu.edu.au
Summary of Changes from Previous Version
• Simplify access by providing one policy for all complainants and a single point of entry via the SCIO portal.
• Enhance procedural fairness and trauma-informed practices, particularly in alignment with the GBV Code.
• Reduce duplication by merging overlapping processes and removing redundant internal review stages.
• Centralise oversight and data reporting through the Student Complaints and Integrity Office (SCIO), ensuring consistency, recordkeeping, and continuous improvement.
Clauses Amended:Procedure: All