Status and Details

Status and Details

 

Complaints Procedure (Student and Public)

Status Current
Effective Date 18th February 2026
Review Date 18th February 2029
Approval Authority Chief Risk Officer
Approval Date 18th February 2026
Expiry Date Not Applicable
Responsible Officer April Vocale
Student Complaints and Integrity Manager
april.vocale@vu.edu.au
Accountable Officer Anne Siegers
Chief Risk Officer
anne.siegers@vu.edu.au
Enquiries Contact April Vocale
Student Complaints and Integrity Manager
april.vocale@vu.edu.au

Summary of Changes from Previous Version

The Procedure has been updated to align with the trauma informed language of the Complaints Procedure (Staff).

Clauses Amended:Procedure: 1, Summary of Roles & Responsibilities, 28, 29.