(1) This Procedure details processes involved in the refunding, waiving, application of concession or payment time extensions on all or part of any fees and charges of students under specific circumstances, as identified in the Fees and Charges Regulations 2013. (2) This Procedure applies to fee adjustments for onshore students, except those specified at Clause 4. (3) This Procedure applies to the refunding, waiving, application of concession or extending of fees and charges that include: (4) This Procedure excludes the refunding, adjustment or waiving of fees and charges for: (5) Fee Waivers at VU Sydney fall outside of this Procedure. (6) HESF: 7.2 Information for Prospective and Current Students (7) ESOS Act: Part 3 Division 2; Part 5 Division 2. (8) Standards for RTOs: Standard 5; 7; Schedule 6. (9) Census Date – the census date in a teaching period (HE) or Study Period for Diploma and above courses (VET) is the date by which student's enrolment records are finalised for reporting to government for that teaching/study period. Further details are contained in Attachment 1 - Census Dates. (10) (11) (12) (13) (14) (15) (16) (17) (18) Fees Policy. (19) The University acknowledges students may experience exceptional circumstances causing substantial and unforeseen financial hardship during their study. To assist, some students may be eligible for an extension of time to pay their fees. (20) There are two types of extensions available: (21) The following students are eligible for a fee extension: (22) The following students are not eligible for a fee extension: (23) The following students are eligible for an exceptional circumstance fee extension: (24) Eligible students will make the required payment before the invoice due date. Then, contact VUHQ in order to apply for the fee extension: (25) VU Sydney students should contact the Associate Director, Students (VU Sydney) to apply for a fee extension. (26) Students applying for an Exceptional Circumstance Fee Extension should complete the Fee Extension Application and make an appointment with a Senior Adviser, Welfare to discuss their application. (27) The Senior Adviser, Welfare applies the criteria used to assess Exceptional Circumstance Fee Extensions (as stated on the relevant form and updated from time to time), and may consult with the College/s or Teaching Centre/s in which the student is enrolled; Finance; and any other relevant VU business unit to assist in making a recommendation regarding an extension. (28) Fee extensions are administered via VUHQ using published criteria. Note: in order for VUHQ to process a fee extension, the necessary payment must have been received by VU and allocated to the student’s profile. (29) Applications for fee extensions for VU English students are assessed and approved by the General Manager, VU English, Foundations and HE Diplomas. (30) Applications for fee extensions for VU Sydney students are assessed and approved by the Associate Director, Students, VU Sydney. (31) The Senior Adviser, Welfare makes a recommendation for a fee extension to the Senior Coordinator, Student Support & Advocacy. (32) The Senior Coordinator, Student Support & Advocacy approves or does not approve the extension. (33) Student Support notifies the student of the decision and, if relevant, arranges for Student Administration to make the appropriate adjustment within the system. (34) Student Support will advise the student of their right to request a review and the process to follow in doing so. (35) Applications for exceptional circumstance fee extensions for VU Sydney students are assessed and approved by the Associate Director, Students, VU Sydney. (36) A student who is not granted an Exceptional Circumstance Fee Extension may apply to have the decision reviewed by the Senior Manager, Wellbeing Services, the Director, VU College (for VU English students); or the Campus Director and Principal (for VU Sydney students). (37) The application should be submitted within 10 working days of the date on which the notification of the decision was sent to the student. The decision of the Senior Manager, Wellbeing Services; Director, VU College (for VU English students); or Campus Director and Principal (for VU Sydney students) is final and there are no further appeal avenues within the University. External appeals may be available depending on the circumstances. (38) The University acknowledges students may experience exceptional circumstances causing substantial and unforeseen financial hardship during their study. To assist, some students may be eligible for a fee waiver to cover the full or partial waiving of fees. (39) Fee Waivers at VU Sydney fall outside of this Procedure. (40) The University must provide a tuition fee waiver to eligible VET students in accordance with the relevant guidelines issued by the Department of Education and Training. Tuition fee waivers are applied to: (41) Domestic students and Onshore International students (including VU English students) may be eligible to apply for a waiver of fees on the grounds of exceptional circumstances of personal hardship. (42) International students need to be beyond their first semester to apply for a fee waiver. (43) The SSAF may be deferred or part-paid in line with government legislation. Waivers may be granted in certain circumstances. (44) Students will complete the Waiver of Tuition Fees on Compassionate or Humanitarian Grounds form, attach any supporting documentation, and make an appointment with Student Support to discuss the application. (45) Student Support applies the criteria used to assess waivers (as stated on the relevant form and updated from time-to-time), and consults with the College/s or Teaching Centre/s in which the student is enrolled (who may agree to sponsor all or part of the fee); Finance; and any other relevant VU business unit to assist in making a recommendation regarding a waiver. (46) International Higher Degree by Research students should contact the Graduate Research School to discuss an application for a Fee Waiver. (47) Where a Flagship Research Institute, VU Research intends to waiver partial or full tuition fees for an international Higher Degree by Research student, the processes and criteria in the Fee Waiver Guidelines for International Higher Degree by Research Students are to be adhered to. (48) Student Support makes a recommendation for a fee waiver to the Senior Manager, Wellbeing Services. (49) The Senior Manager, Wellbeing Services approves or does not approve the waiver. (50) Student Support notifies the student of the decision and, if relevant, arranges for Student Administration to make the appropriate adjustment within the system. (51) Student Support will advise the student of their right to request a review and the process to follow in doing so. (52) A student who is not granted a waiver may apply to have the decision reviewed by the Director, Student Services. (53) The application should be submitted within 10 working days of the date on which the notification of the decision was sent to the student. The decision of the Director, Student Services is final and there are no further appeal avenues within the University. External appeals may be available depending on the circumstances. (54) Review processes for International Higher Degree by Research students are detailed within the Fee Waiver Guidelines for International Higher Degree by Research Students. (55) Where the student has cause to cancel their enrolment during the year the Director, Student Administration, or their nominee, may approve or authorise the refunding of all or part of any fees and charges. (56) HE Students and VET students (at or above Diploma level) who withdraw from their course before the census date are eligible for a refund of paid tuition fees. (57) HE students and VET students (at or above Diploma level) who withdraw from their course after the census date but before the next census date are not eligible for a refund of the current semester's tuition fees, but will be eligible for a refund of any fees paid towards subsequent semesters. (58) VET students at Certificate I-IV level are eligible for: (59) Eligibility for full or partial refunds are summarised in Table 1, and detailed below. (60) References to Census Date for international students in regards to Fee Refunds means the Census Date of the first study period in each Semester/Trimester. (61) An international student will be entitled to a full refund of tuition fees and any deposit paid for a study period at VU in the following circumstances: (62) A student who has paid any tuition fees for a study period for an English language course, and gives written notice of a withdrawal or an inability to study before the commencement date, will be entitled to a refund of tuition fees paid for the study period, less any non-refundable deposit, as set out in the student's written agreement (signed Letter of Offer). (63) A student who has paid any tuition fees for a study period for a course other than an English language course, and gives written notice of a withdrawal or an inability to study, before the census date, will be entitled to a refund of tuition fees paid for the study period, less any non-refundable deposit, as set out in the student's written agreement (signed Letter of Offer). (64) Where a student's enrolment has been cancelled for non-payment of tuition fees, the student will be entitled to a refund of any partial payment made less any non-refundable deposit, as set out in the student's written agreement (signed Letter of Offer). Any application fee paid will not be refunded. (65) Where: (66) Any student who withdraws from their course after Census Date in a semester, or after the commencement of their VU English course, will not be eligible for any refund of Tuition Fees paid for that semester except on extraordinary humanitarian grounds at the discretion of: (67) A student who gives notice in writing of an inability to undertake a course, or withdraws from the course at any time, will not be eligible for a refund of the Application Processing Fee. (68) A student who is granted Permanent Resident status will be eligible for a refund of Tuition Fees paid for a semester, less a five hundred dollar ($500) service charge for the current semester, only if: (69) Permanent Resident status is recognised from the date officially recognised by the Department of Home Affairs, not the date on which the application for status is made. (70) A student who is granted Permanent Resident status after the Census Date for a semester will not be eligible for a refund of tuition fees paid for that semester. The student will be classified as an international student for the remainder of that semester. (71) A student who is granted Permanent Resident status prior to Census Date in a semester will lose their full-fee student place and must re-apply for course entry in competition with other course applicants for either government-supported places, or for domestic fee paying places. (72) A continuing student who seeks to become a local fee paying domestic student following a grant of Permanent Resident status, may have their pre-paid tuition fees carried over in the appropriate semester. (73) HE Students and VET students (at or above Diploma level) who withdraw from their course before the census date are eligible for a refund of SSAF. Eligibility for International Onshore Students are detailed in Table 1. (74) VET students at Certificate I-IV level are eligible for: (75) Students may apply for a refund of the following late fees and charges: (76) Late fees and charges determinations are made within 4 weeks of receipt of the request by Student Administration in consultation with Student Support as appropriate. (77) Students who have withdrawn from any course of study are eligible to have any ancillary or material fees refunded if they have not received the materials. If materials have been supplied, no refund will apply. (78) Where a Student makes an overpayment of tuition fees, the overpaid amount will be refunded upon application without financial penalty. A memo is required from VU English to support English language overpayments. (79) Students are required to provide documentary evidence in support of an application for a refund. (80) The relevant form must: (81) Student Administration determine the application and update the Student Management System, where required. Finance Services process approved refund requests. (82) Students can apply for a refund by completing the Refund of VU Course Fees form on the VU Forms Webpage, and submitting it to VUHQ or via email to AskVU. (83) Students can apply for a refund by completing the Refund of International Student Fees form on the VU Forms Webpage, and submitting it to VUHQ City Flinders Campus or via email to vui.refunds@vu.edu.au. (84) VU Sydney students can apply for a refund by completing the Withdrawal/Refund Application Form and contacting the Associate Director, Students. (85) Where the Overseas Student Health Cover (OSHC) premium has been previously paid to the University, it is the responsibility of the student to claim the OSHC refund from their insurer directly. (86) Where a tuition fee has been paid by a sponsoring body or scholarship agency, any refund payable will be made to the sponsoring body or scholarship agency. (87) Before a refund can be processed, the funds covering the applied for refund amount must be available to the University, i.e. cheques and drafts cleared and telegraphic transfers received, credit card payments held for 30 days to ensure validity. (88) Refunds will be processed within four (4) weeks of receiving a written claim, provided that all the relevant documentation has been received from the student and clause (87) observed. (89) A student who is granted intermission or reduced study load will have any Tuition Fees paid held as a credit on their account and treated as a payment against future study periods. (90) Any notice given must be written in English and actually received by the University. (91) A student whose refund application is not approved may apply to have the decision reviewed by the Director, Student Administration or the Campus Director and Principal (for VU Sydney students). (92) The application should be submitted within 10 working days of the date on which the notification of the decision was sent to the student. The decision of the above delegates is final and there are no further appeal avenues within the University. External appeals may be available depending on the circumstances. (93) All library fines issued for recalled or lost items must be paid by the due date. (94) Generally, no refund of fines will occur unless a fault in the basis for issuing the fine is established. (95) If the student wishes to dispute the fine on the basis that they believe it was mistakenly issued (i.e. that an item was returned earlier than stated), or apply for a refund on exceptional grounds of financial or personal hardship, they may do so by contacting their most convenient campus library. (96) The Associate University Librarian, Education & Research Services (or their nominee) determines the matter. Where applicable, a refund will be paid to the student. (97) The University may offer a fee sponsorship (fee discount) for a cohort of students or an individual student if: (98) Waivers issued by the University, VU Global or VU English will be appropriately documented in order to maintain accountability and transparency. (99) The University must apply a concession in the following circumstances: (100) Concession is 20% of the published government subsidised tuition fee rate and the concession rate of SSAF for the course enrolment for that calendar year. There is no concession on materials fees or ancillary fees. (101) Where a student enrols in all units upfront and presents valid concession evidence, the student is entitled to receive a concession on those fees even if the student is entering into a payment plan. (102) Eligibility for a concession is assessed at the time of enrolment and prior to training commencement. If the evidence of concession expires before the completion of the paid hours, the student is still entitled to a concession on their fees for the units they were enrolled into. (103) Evidence must be valid at the time of enrolment and applicable to the units that the student is enrolling into. Where the concession evidence is not available at the time of enrolment, a student may present concession evidence within 28 days from the course commencement date for the units they are currently enrolled into. When concession evidence is presented during this time, the concession evidence must be valid at the course commencement date. (104) Evidence of concession must be presented each time additional units are added to a student’s enrolment and at the time of re-enrolment into the next calendar year. (105) Where concession evidence has not been presented at the time of enrolment or within the grace period of 28 days after course commencement, a concession cannot be applied unless approved by the Manager, Enrolments. (106) The Manager, Enrolments will review requests for application of concessions outside of the enrolment or grace period and determine if there were special circumstances that led to the concession card not being applied to the enrolment. The Manager, Enrolments will make a determination as to whether the concession card can be applied to the student’s enrolment outside of the enrolment or grace period. The Manager, Enrolments will upload a copy of the request for application of concession outside of the enrolment and grace period into Student Documents in Student One which includes the outcome of the request. The Manager, Enrolments/or delegate will apply the Concession Special Circumstances comment to the student record in Student One. (107) Original evidence of concession or a certified copy of the concession must be sighted and a copy retained. The copy must state what date the evidence was sighted. (108) Where evidence of concession was sighted through a Digital Wallet or through Centrelink Express Plus mobile application, relevant declaration on the enrolment form must be completed as evidence of sighting the concession. (109) Where a valid concession has been applied to the enrolment, the enrolment delegate must document in the Student Management System under Student Comments, the date that the concession evidence was presented. (110) Evidence of concession must be retained on the official student file audit and review purposes.Fee Adjustments Procedure
Section 1 - Summary
Section 2 - Scope
Section 3 - HESF/ASQA/ESOS Alignment
Section 4 - Definitions
Section 5 - Policy/Regulation
Section 6 - Procedures
Part A - Summary of Roles and Responsibilities
Role
Responsibilities
Student
Senior Adviser, Welfare
Senior Coordinator, Student Support & Advocacy
Approves Exceptional Circumstance Fee Extensions.
Senior Manager, Wellbeing Services
Approves Fee Waivers as per this Procedure.
Determines applications for review of a decision for Exceptional Circumstances Fee Extension.
VUHQ
Administers Fee extensions using published criteria.
Director, Student Administration
Determines review applications for decisions concerning fee refunds.
Senior Deputy Vice-Chancellor and Chief Academic Officer
Approves refund of tuition fees after Census date for international students (excluding VU English) on extraordinary humanitarian grounds.
General Manager, VU English, Foundations and HE Diplomas
Director, VU College
Determines review applications for decisions concerning Fee Extensions (VU English).
Director, Student Services
Determines review applications for decisions concerning fee waivers.
Enrolment Delegate
Assess a VET student’s eligibility for a concession on fees based on documentation provided as evidence.
Student Administration
Processes fee adjustments in the Student Management System.
Manager, Enrolments
Reviews and approves requests for application of concession outside of enrolment and grace period.
Finance Services
Pays approved refunds.
Associate Directors, Flagship Research Institute
Assess and approve Fee Waivers for international higher degree by research students.
Associate Director, Students, VU Sydney
Approves fee refunds and fee extensions.
Campus Director and Principal, VU Sydney
Determines review applications for decisions concerning fee refunds and fee extensions.
Associate University Librarian, Education & Research Services
Determines applications for review of a library fine.
Part B - Fee extensions
Eligibility
Fee Extension
Exceptional Circumstance Fee Extension
Application Procedures
Fee Extensions
Exceptional Circumstance Fee Extension
Recommendation and Approval
Extensions
Exceptional Circumstance Fee Extension
Review
Part C - Fee waivers
Eligibility
Application Procedures
Recommendation and Approval
Review
Part D - Fee Refunds
Tuition Fees
Eligibility - Domestic Students
Eligibility - International Onshore Students
Partial Refunds for International Onshore Students
No Refunds - International Onshore Students
International Students Who Obtain Permanent Resident Status
Student Services and Amenities Fees (SSAF)
Late Fees & Charges
Ancillary and Materials Fees & Charges
Overpayments
Refund Application Process
Domestic Students
International Students
VU Sydney Students
Processing of refunds
Review
Refund of library fines
Part E - Fee Sponsorships
Part F - Fee Concessions – VET
Evidence of Concession
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Applies for a fee adjustment by completing necessary forms.
Supplies all relevant supporting documentation to demonstrate eligibility for the adjustment.
Makes all necessary payments before the due date when applying for a Fee Extension.
Advises eligible students on criteria and eligibility for an Exceptional Circumstance Fee Extension.
Recommends Exceptional Circumstance Fee Extension to the Senior Coordinator, Student Support & Advocacy.
Approves refund of tuition fees after course commencement date for VU English students on extraordinary humanitarian grounds.
Determines applications for fee extensions (VU English).
The student will be entitled to receive the total amount of the pre-paid fees the University received for the course in respect of the student minus the lesser of: