The Policy and Procedure have been redeveloped with a focus on strengthening and simplifying complaints processes and mechanisms for students, staff who will deal with complaints, and University governance bodies; and improving the overall framework within which complaints are managed.

Key changes include:
• Replacement of the existing complaint stages system with a new four-stage model, which includes the introduction of a Review step;
• Clarification and enhancement of the role and conduct of investigations, and the roles of the Integrity Office and the Senior Manager, Integrity and Safer Community; and
• Clarification and tabulation of the different types of complaints, responsibilities, available resolutions, and decision-makers.


Clauses Amended:Policy: All