Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and, on the right, a brief summary of changes between this and the previous version.
Student Complaints Policy
Status
Current
Effective Date
28th April 2022
Review Date
28th April 2025
Approval Authority
Academic Board
Approval Date
6th April 2022
Expiry Date
Not Applicable
Responsible Officer
Kriss Guidotti
Senior Coordinator, Safer Community
+61 3 9919 4865
Accountable Officer
John Lambrick
Head of Legal Services
+61 3 9919 5280
Enquiries Contact
Kriss Guidotti
Senior Coordinator, Safer Community
+61 3 9919 4865
Summary of Changes from Previous Version
Key changes include:
• Replacement of the existing complaint stages system with a new four-stage model, which includes the introduction of a Review step;
• Clarification and enhancement of the role and conduct of investigations, and the roles of the Integrity Office and the Senior Manager, Integrity and Safer Community; and
• Clarification and tabulation of the different types of complaints, responsibilities, available resolutions, and decision-makers.
Clauses Amended:Policy: All