Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Policy

Status Current
Effective Date 23rd May 2018
Review Date 23rd November 2021
Approval Authority Vice-Chancellor
Approval Date 11th May 2018
Expiry Date Not Applicable
Responsible Officer Katrina Galanos
Senior Manager, Integrity & Safer Community
+61 3 99195103
Accountable Officer John Lambrick
Head of Legal Services
+61 3 99195280
Enquiries Contact Katrina Galanos
Senior Manager, Integrity & Safer Community
+61 3 99195103

Summary of Changes from Previous Version

8/4/20: Clause 15 complaint address updated to Integrity Office (previously Registrar) and updated Manager, Integrity Office (previously Head of Legal Services).

2/4/20:  Accountable Officer & Clause 15 updated to Head of Legal Services (previously Vice-President, Planning & Registrar).

24/5/18: Reviewed and placed into new template.


Clauses Amended:Policy: All


Updated to amend error in delegations.


25/2/20:  Minor amendment to Clause 5 to include a link to the Sexual Harassment Response Policy, and the addition of Clause 6, to provide a link to the Sexual Assault Response Policy.