(1) This Policy outlines Victoria University’s (VU) commitment to: (2) HESF Standards: 1.3 Orientation and Progression; 1.4 Learning Outcomes and Assessment; 2.1 Facilities and Infrastructure; 2.3 Wellbeing and Safety; 2.4 Student Grievance and Complaints; 3.1 Course Design, 5.3 Monitoring, Review and Improvement, 5.4 Delivery with other parties. (3) Standards for Registered Training Organisations (RTOs) 2015 (Cth): Clauses 1.7, 5.4 and 6.1 to 6.6 — Supporting and informing learners; managing complaints and appeals; Clauses 1.1 to 1.4 and 2.2 — Implementing, monitoring and evaluating training and assessment strategies and practices; Clauses 1.13 to 1.16 — Employ skilled trainers and assessors; Clauses 1.17 to 1.20 — Provide supervision of trainers where needed. (4) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code): Standards 6 Overseas Student Support Services and 10 Complaints and Appeal. (5) This Policy applies to: (6) This Policy does not apply to: (7) (8) Contract Manager: The Person responsible for each particular stage of the Contract life-cycle. The Contract Manager maybe someone in the relevant business area or it may be someone in a specialised VU department with responsibility for a group of contracts. (9) VU operates Clinics: (10) VU is committed to best practice in the clinical teaching and learning environment across Clinics; and will ensure clinics have business processes, effective systems and processes, course viability, business plans and course governance; reporting to the Head of Program Clinical Services (HE)and Executive Director, College of Health, Early Childhood Education and Community Services (TAFE) or delegate. (11) VU is committed to the following key activities and strategies for risk management, in keeping with principles of consumer and community participation in healthcare: (12) The principal activities and strategies for clinical accountability (including monitoring and supervision of students, monitoring of clinic and staff performance and recruitment) to manage consumer and community participation in healthcare include: (13) The activities and strategies for workforce development (including qualifications, professional development and accreditation for clinical supervisors with professional associations) in consumer participation include: (14) The key activities and strategies for clinical performance standards under the Clinical Governance Standard (Cth) in consumer participation include: (15) The key activities and strategies for capturing customer satisfaction standards under the Clinical Governance Standard (Cth) and community participation include: (16) Complaints by the members of the public about the University, its staff, its students, operations may be submitted using (17) Clinics are learning and teaching environments, supporting the practical education of future healthcare staff for the following purposes: (18) Clinics are a vital part of the educational experience offered to VU students in health and allied health disciplines and social assistance. Practical experience opportunities will: (19) The key activities and strategies for student learning, development and support include: (20) All staff and students will: (21) Clinical responsibility includes a range of participants who are involved in ensuring the safe and effective delivery of healthcare services, including: (22) VU ensures Clinical performance and effectiveness by: (23) VU promotes a safe environment and high-quality healthcare for clients by continually monitoring and improving the safety of its operations, including facilities and equipment, to prevent and reduce hazards and ensure client-care safety. (24) VU provides client-centred health care with high-quality care that is easy to obtain when needed with clients/carers reporting positive experiences. Healthcare staff respect and respond to clients’ needs, choices and values and form partnerships with clients and families/carers during the delivery of care. (25) All students and healthcare staff have a professional and ethical obligation to protect and promote public health and safe healthcare and to behave professionally at all times. (26) All healthcare staff and students practising at VU Clinics are expected to abide by the relevant discipline’s codes of practice. (27) Staff and students will: (28) All VU Clinics will provide healthcare staff with access to guidelines, care and clinical pathways relevant to their clinical practice, professional knowledge and experience, and skills under the Clinical Care Standards (Cth). (29) VU recognises the importance of providing a safe and healthy environment for healthcare staff, professional staff, students, supervisors, contractors and visitors during their participation in work and training activities. (30) VU aspires for excellence in workplace health and safety and is committed to providing an environment which is free from risks and conducive to the productivity and efficiency needs of its staff, students and others. (31) All VU Clinics will maintain a healthy and safe working environment and modify the Clinic to fit the healthcare staff, professional staff, students, supervisors, academic staff and volunteers. Clinics will identify and remove any risk of injury in the clinical setting. (32) All VU Clinics will have an Infection Control Manual, including protocols and processes for infection prevention and control that are appropriate for their specific situation of client care by the Australian Safety and Quality Framework for Health Care. (33) Work Health and Safety is part of the VU OHS system, supported by the Health and Safety Policy, which is integrated into the management of the clinics, occupational health and safety and risk minimisation processes. (34) Clients, their carers and members of the public interacting with Clinics are expected to behave appropriately. In (35) All VU clinics reserve the right to refuse further treatment to any individual who has previously exhibited (36) VU’s Privacy Policy commits the University to the responsible collection and handling of personal information. The Privacy Statement for collection of student information and collection of staff information provides information on VU uses the information that it collects, is responsible for the processing of information relating to professional staff, healthcare staff, students, supervisors, academic staff and volunteers in their activities. (37) VU’s public liability and professional indemnity insurance extend to cover students undertaking a practical placement, work experience, community placement and other activities, part of or relevant to students course. The public liability policy applies to claims for bodily injury or property damage to third parties. Professional indemnity provides cover for claims for breach of professional duty if VU is legally liable. (38) The Head of Program Clinical Services (HE)and Executive Director, College of Health, Early Childhood Education and Community Services (TAFE), appointed Contract Manager or delegate for Clinics will comply, understand and address insurance implications and requirements. The Contract Manager should request copies of the Insurance Certificates of Currency from the other contracting party, and determine whether the insurance is adequate in the circumstances. These Certificates disclose the type and level of insurance cover held by the other party. (39) VU's insurance, managed by the finance department provides advice on insurance certificates. VU’s contract templates and insurance rules set out the minimum level of protection required of contracting parties. The Contract Manager will ensure there is evidence of its insurance and of any renewal of its certificate, and keep informed of any changes to insurance levels or insurance provider. (40) All Clinics will maintain records of workplace hazards, workplace injuries, activities, including records of client-care and comply with VU’s Records Management Policy and the Health Records Act (Vic) 2001. (41) The internal student health clinics committee will report quarterly on the operations of all clinics to the Clinical Governance Committee chaired by the Executive Dean, College of Sport, Health and Engineering. The Clinical Governance Committee will report to the Learning and Teaching Quality Committee on governance-related matters. (42) See Student Clinics Procedure. (43) The following documents support this Policy and comply with applicable federal, state and University regulations, legislation, rules and policies, code of conduct and standards by the related discipline's professional bodies: Student Clinics Policy
Section 1 - Summary
Top of PageSection 2 - Accountability
Top of Page
Accountable/Responsible Officer
Role
Accountable Officer
Executive Dean, College of Sport, Health and Engineering
Responsible Officer
Head of Program Clinical Services (HE) and
Executive Director, College of Health, Early Childhood Education and Community Services (TAFE)Section 3 - HESF/ASQA/ESOS Alignment
Section 4 - Scope
Top of PageSection 5 - Definitions
Section 6 - Policy Statement
Risk Management
Clinical Accountability
Workforce Planning and Development
Clinic Performance Standards
Customer Satisfaction Standards
Complaints Process
the Public Complaint Form according to the VU's Public Complaints Policy.Learning and Teaching in Clinics
Scope of Practice
Clinical Responsibility
Clinical Performance and Effectiveness
Clinical Safety
Partnering with Consumers
Professional Behaviour
Evidenced-base Care
Health and Safety
Behaviour of clients, carers and members of the public
particular:
aggressive or abusive behaviours towards staff, students, other clients, carers or members of the public.Privacy and Access to Information
Public Liability and Professional Indemnity
Insurance
Records
Governance
Section 7 - Procedures
Section 8 - Supporting Documents and Information
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