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IT Hardware and Software - IT Hardware and Software Procedure

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Section 1 - Summary

(1) The purpose of this Procedure is to:

  1. Provide a framework for the acquisition and support of all desktop and laptop computers, mobile devices, tablets and slates, operating systems, email system and software suites.
  2. Promote the use of standard software and hardware to:
    1. ensure the University leverages assets effectively; and,
    2. ensure business operations are supported.
  3. Inform staff and students of software usage and licensing obligations.
  4. Provide the principles that govern the management of University Business and Research Applications.
  5. Provide guidance to Colleges and business units for the management of leased IT equipment.
  6. Ensure the correct disposal and data cleansing of Victoria University desktop computers, laptops and other IT equipment.
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Section 2 - Scope

(2) This Procedure applies to all Victoria University (VU) staff and students.

(3) The copyright licensing for software covers the use of software by all staff and students of VU and any person that has a legitimate business relationship with the University. All users must abide by the terms of license.

(4) This Procedure applies to all University procured and supplied Information and Communications Technology (ICT) hardware, software and electronic devices such as smart phones and tablets.

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Section 3 - Definitions

(5) Nil.

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Section 4 - Policy/Regulation

(6) See IT Hardware and Software Policy.

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Section 5 - Procedures

Part A - Summary of Roles and Responsibilities

Roles

Responsibilities

Information Technology Services (ITS) ITS will provide support for ITS recommended and approved hardware and software.
VU Staff and Students
All users of University procured and supplied ICT hardware, software and electronic devices must conform to the IT Appropriate Use Policy and the Appropriate Workplace Behaviour Policy.
Purchases must conform to the University’s Purchasing Policy, Contracts Policy and to relevant Operational Health and Safety policies.
Business Units All changes to client software installed on a VU PC or Laptop/Tablet, server or smart phone must be reported to ITS for licensing and audit purposes.

Ensure that all software used is legally licensed.

Part B - Provision of PCs, Laptops/Tablets, Mobile Phones and Hand Held Devices

(7) One computer asset (PC or Laptop) will be allocated to each staff member for business needs. Where a staff member has been allocated a PC and requests a laptop, the staff member is required to return the PC on receipt of the new asset.

(8) Any exemption to the single computer rule must be supported by business justification provided by the Dean or head of department and will require final approval from the Executive Director, IT Services.

(9) Laptops should be equipped with a docking station or port replicator to connect to a full sized monitor, keyboard, mouse and other peripherals. Business units are responsible for purchasing any additional equipment or peripherals for new laptops.

(10) Applications for mobile phones and hand held devices will only be granted based on a demonstrated business need and commitment from the staff member’s business unit to fund the provision of and on-going costs associated with the allocation of a mobile device.

(11) New purchases require final approval from the Executive Director, IT Services.

(12) ITS will provide support for PCs and Laptops/tablets which are University assets and ITS recommended brands that meet the stated minimum standards for the purpose for which they are to be used.

(13) PCs and Laptops/tablets that are University assets will be under lease agreements that will cover the replacement of damaged or faulty IT equipment or equipment that is due for renewal at the end of the lease.

(14) Lost or stolen laptops, tablets or mobile phones must be reported to the police immediately. Asset Management and the IT Service Desk should also be notified.

(15) PCs and Laptops/tablets that are not ITS recommended brands cannot be guaranteed to run standard software and therefore will not be supported by ITS or connected to the University network without prior approval from the Executive Director, IT Services.

Part C - Provision and Support of Computer Software

(16) ITS coordinates the acquisition of commonly used software at the University. VU holds a site license, restricted site license or bulk license for standard software.

(17) ITS provides full support for the University's Management Operating Environment (MOE) that consists of a standard network operating system, anti-virus software, email system, desktop operating system, specific utility packages and administrative software.

(18) ITS provides full support for standard software that is commonly used within the University and recommended by ITS. The use of alternative and equivalent software is discouraged.

(19) ITS provides assistance with the acquisition of software packages that are not part of the University's standard software suite to ensure reduced costs. Organisational units or individual staff requiring software that is not part of the MOE are required to follow the process for computer software installation in the IT Hardware and Software - Procurement of Hardware and Software Procedure to enquire if the software is available on licence from the University.

(20) ITS will provide installation only support for non-standard software. ITS staff will only install software which can be shown to be licensed. No unlicensed software will be installed.

(21) Work at Home licensing agreements are available for VU staff members. These agreements permit the use of application and system products on a personally owned computer for work-related purposes only. University staff must agree to the terms and conditions of the agreement. See Work at Home Licensing on the ITS Intranet.

(22) Staff are not permitted to borrow volume licensing media from ITS to load home use software onto their home computer.

(23) Service Level Agreements have been developed which detail the support that will be provided for privately purchased software for individual Business Units. If no Service Level Agreement exists, this Procedure applies.

(24) The use of external file synchronisation and sharing tools (Cloud Storage Services) cannot be fully supported by ITS given the service is engaged by VU staff through a personal subscription. IT Hardware and Software - Cloud Personal Storage Guidelines have been developed for the use of cloud storage services by individuals at VU.

Part D - Licensing and Use of Software

(25) The University provides legitimately acquired standard software to meet justifiable client needs and does not permit nor tolerate the making, distribution or use of unauthorised software copies within the University under any circumstances.

(26) VU staff and students will comply with all licensing terms and conditions regulating the use of any software that the University acquires. Victoria University purchases licenses to software that allows staff and students to use the software for legitimate business needs. Victoria University does not own the rights to this software.

(27) VU will enforce stringent controls to prevent any unauthorised copying or use of software or the making or use of unauthorised copies of software. These will include operating effective measures to verify compliance with pertinent standards and initiating appropriate disciplinary action for any violation of these standards.

(28) The unauthorised duplication of copyrighted software violates the law and is contrary to the University’s standards of conduct and business practice. The use of unlicensed software by businesses is a criminal offence carrying major penalties and potential jail terms. Penalties for individuals and Companies breaching the Copyright Act 1968 can be found at the IP Australia website.

(29) All changes to client software installed on a VU PC or Laptop/Tablet, server or smart phone must be reported to ITS for licensing and audit purposes.

(30) Software master media and administrator documentation must be securely stored in order to avoid theft and/or unauthorised use or copying.

Part E - Business and Research Applications

(31) All University Software Applications for business and research must be selected, managed and utilised in a manner that achieves the objectives of the University and according to the principles outlined in the IT Hardware and Software - Software Application Procedure.

(32) Software Applications will be classified according to the degree of importance to University operations. This classification will inform but is not limited to the amount of resources applied to maintain the Software Application.

(33) Any requests for new Software Applications will need to undergo a Software Application Selection process to ensure the Software Application meets the requirements of the University and complies with the selection criteria.

(34) All approved Software Applications must adhere to the Change Management Framework.

Part F - Management of Leased IT Equipment

(35) The Asset Management team within Corporate Finance Services is responsible for coordinating the returns of all leased IT equipment and maintaining an accurate asset database. The Asset Management team must be promptly notified of any change to the location of leased equipment to ensure the movement is recorded in the University's asset management system.

(36) Hardware and Software must be replaced at regular intervals due to obsolescence or as a result of major upgrades. Leasing arrangements are in place to ensure that equipment is maintained at a consistently high standard.

(37) The lease term for an item is not to be extended beyond the maximum lease term for a relevant category of equipment set by the University. Organisational units are responsible for tracking leased assets to ensure they are returned at the end of the lease.

(38) In the case of loss or destruction or damage of leased IT equipment by burglary, housebreaking, larceny, theft or any such attempt, the police are to be notified immediately. The Asset Management team should also be notified promptly to ensure the damage, destruction or loss of equipment is reported to the leasing company.

(39) All reasonable precautions are to be taken for the safety, protection and appropriate use of leased IT equipment. The costs associated with returning leased equipment that has been tampered with, defaced or permanently marked to its original state will be borne by the Organisational Unit responsible for the leased equipment.

(40) All University data is to be removed from leased IT equipment prior to return to the lessor.

Part G - Disposal and Cleansing of VU IT Equipment

(41) VU IT equipment including all desktop PC's, laptop computers, servers and other electronic storage devices must be disposed of according to Finance Procedures for the disposal of capital assets and/or attractive items and the IT Hardware and Software - Disposal and Cleansing of VU IT Equipment Procedure.

(42) Organisational Units must ensure that no equipment contains confidential, proprietary or other sensitive information when sold or otherwise disposed, regardless of the value of the asset.

(43) Computer software is provided by the University for use on University equipment by University staff and must be removed prior to the disposal of the equipment to avoid breach of copyright or software licensing agreements.

Part H - Return of ICT Hardware, Software and Electronic Devices

(44) All University procured and supplied ICT hardware, software and electronic devices remains the property of VU and must be returned to Asset Management upon termination of employment unless a sale is permitted by the staff member's line manager or otherwise as stated in the individual's contract of employment.

(45) All hardware, software and electronic devices to be returned on termination of employment are to be listed in the People and Culture Exit checklist.

(46) Arrangements for the return or redistribution of hardware, software and electronic devices are to be made with consultation with Asset Management.

(47) Mobile Phones and handheld devices that are no longer required are to be returned to Asset Management. 

Part I - Sale of ICT Equipment

(48) Authorisation for the sale of ICT equipment including hardware and electronic devices to a VU staff member must be obtained from a University officer with appropriate financial delegation unless otherwise approved by the Executive Director, IT Services.

(49) The sale of ICT equipment to a VU staff member must produce maximum benefit for the University. Evidence of the determination of the ICT equipment sale price as well as the original purchase price is to be documented as part of the sales process. Sale price of an ICT equipment item is to be set according to:

  1. Intrinsic Value based on 30% per year off the original value of the item for 3 years; and,
  2. Residential Value based on 10% of the original value of the item on the 4th year.

(50) There must be no perceived conflict of interest in the sale of ICT equipment in accordance with the Appropriate Workplace Behaviour Policy. Sales and payment processes for ICT equipment are to be followed in accordance with associated Finance Procedures.

Part J - Breaches

(51) There will be consequences for breaches of the IT Hardware and Software Policy and Procedure, including but not limited to possible disciplinary action. 

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Section 6 - Guidelines

(52) Nil.